CRAFTEDLOGIC.NET Terms and Conditions For Website Hosting Services

Definitions

In the following terms,

"CRAFTEDLOGIC.NET", "We", "Us", "Our", in varying type case means CraftedLogic.net Ltd company no 4056778, registered at Companies House, Cardiff, United Kingdom.  Registered office at 91 Giblands Park, Okehampton Devon, EX20 1QE, United Kingdom.

"The Client", "The Customer", "You", "Your", in varying type case, refers to the client making use of our website hosting services, or the legal organisation or company, business or establishment either via payment of services or through goodwill.

In order to provide an efficient and reliable service, it is important for us to responsibly state the acceptable uses of our services.

The first and most important fact to note is that:

BY LOGGING INTO YOUR ACCOUNT, OR USING OUR SERVICES, IT IS UNDERSTOOD THAT YOU HAVE READ AND AGREE TO OUR TERMS OF SERVICE, WE CANNOT ACCEPT ANY RESPONSIBILITY FOR ANY LOSS OF BUSINESS WHICH MAY OCCUR FROM SERVICES BEING CANCELED AS A RESULT OF INFRINGEMENT OF THESE TERMS.

CRAFTEDLOGIC.NET provides web hosting to numerous clients which means that we have a responsibility to protect each client and to provide the best services available. The following guidelines were established to ensure these crucial obligations are met.  

Data stored on our servers is not guaranteed to be backed up. It is recommended that you keep an independent backup of all data stored in your space.

You may not run server processes (e.g. talkers/IRC bots) from your space. Sorry, No Chatrooms.

We do not allow gameservers on our network.

To protect your privacy we never distribute your name or e-mail address to any third parties.

By logging into your account, or uploading files to it, you are indicating your acceptance of these terms and conditions.

CRAFTEDLOGIC.NET makes no warranty that its service(s) will meet your requirements, or that the service(s) will be uninterrupted, timely, secure, or error free, or that defects will be corrected.

Domain Registration

• Please note the results of your registration may not always be accurate. In rare circumstances such as central registrar outage, heavy server loads, database overload, etc, the system may return a: "registration successful" when the name has actually not been registered at all.
• You should confirm after 48 hours that the domain/s is/are yours at the central shared registry whois at www.internic.net or www.nic.uk for 100% accuracy.
• Although CraftedLogic.net does make every effort to inform a client of a pending domain expiration, it is the clients ultimate responsibility to keep an independant record of the expiry dates on thier domains and renew them accordingly.
• CRAFTEDLOGIC.NET shall not be held liable for any losses arising from a domain being expired.
• CRAFTEDLOGIC.NET shall not be held liable for a lost domain which may be caused by a software error in our registration system. It is the clients responsibility to independantly check the accuracy of a registration. This includes:
  • Verifying the correct ownership details via a public whois service.
    at www.internic.net or www.nic.uk
  • Verifying the correct expiry date of the domain via a public whois service.
    at www.internic.net or www.nic.uk

Unacceptable Uses

These include

• Spamming
  (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups)
• Spoofing
  (using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message;
• Passive Spamming
  (promoting a web site hosted by CRAFTEDLOGIC.NET by spamming from some other source), trolling (posting controversial messages in newsgroups to generate responses), mail-bombing (inundating a user with email without any serious intent to correspond), generating a higher volume of outgoing mail than a normal user (20% or more of available system resources), and subscribing someone else to an electronic mailing list without that person's permission.
  
  A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to a recipient who has not requested the message.
  
  Making an email address available to the public does not constitute a request to receive messages. Distribution of mass emailing programs is also prohibited. All recipients on a mailing list must have personally subscribed.
  
  Mailing lists may not be used to distributed unsolicited email. Any customer repeatedly "mail-bombed" or that attracts such behaviour will be asked to leave. If you are not sure if your actions will be in violation, please ask first ( abuse [@] craftedlogic.net ). We also do not allow sites selling so-called "spam-ware".
• Gameservers
  We do not allow gameservers to be run on our network.
• Chatbots/IRC Servers
  We do not allow Chatbots or IRC servers on our network. Teamspeak servers may be allowed only with written permission from CRAFTEDLOGIC.NET network operations.

Abuse of the legal rights of others:

• Abuse of the legal rights of others: Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third party computers.
• CRAFTEDLOGIC.NET supports free speech on the Internet, and will not suspend or cancel a customer's account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customer's on-line activity has violated the legal rights of a third party, CRAFTEDLOGIC.NET will not substitute itself for a court of law in deciding tort claims raised by the third party.

Abuse of the law:

• CRAFTEDLOGIC.NET's services may be used for lawful purposes only.
• Illegality includes but is not limited to: drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG's, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.K. export restrictions; stalking; or violating other state or federal law such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act.
• Linking to illegal material is also prohibited. CRAFTEDLOGIC.NET reserves the right to check system files, email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.

Pornography:

• Pornography and sex-related merchandising, or links to such material, even if legal, is not an acceptable use of CRAFTEDLOGIC.NET's servers.

Abuse of CRAFTEDLOGIC.NET's Server Resources:

• You are not permitted to run programs in the background on a shared CRAFTEDLOGIC.NET server without CRAFTEDLOGIC.NET's prior written authorization.
• Any usage of twenty percent (20%) or more of our system resources is an undue burden on our system and is unacceptable. If your usage ever exceeds twenty percent (20%) of system resources, you will be contacted and asked to eliminate the problem.

Hacking/Cracking:

• CRAFTEDLOGIC.NET reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.

OTHER BEHAVIOR:

The following examples of unacceptable behaviour are non-exclusive, and are provided for guidance purposes. If you are unsure if your actions will be a violation of our policies please ask abuse [@] craftedlogic.net

• Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network Attempt to circumvent any user authentication or security of host, network, or account.
• Accessing data not intended for user.
• Probing the security of any network.
• Spawning dozens of processes.
• Port scans, ping floods, packet spoofing, forging router information, Denial of Service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop.
• Promulgation of viruses.
• IRC bots such as eggdrop or BitchX.
• Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken.

The presence of any of these programs, whether or not run, will result in action against the user including suspension or termination.

CLIENT RESPONSIBILITY:

• The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery.
• The client is responsible for securing their username/password.
• Use of CRAFTEDLOGIC.NET's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client.
• The following examples are offered:
  • General knowledge of computing, the Internet, The World Wide Web and Websites.
  • Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc.
  • FrontPage web publishing: knowledge of the FrontPage tools as well as FTP understanding and capability.
  • ASP, PHP, Python and CGI-Scripts (including Perl): requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. and/or Windows database connectivity skills
  • Mail: a use of mail clients to receive and send mail, etc.

• The client agrees that he or she has the necessary knowledge to create and maintain their web space.
  • In respect to the preceding paragraph, the client agrees to pay CRAFTEDLOGIC.NET an acceptable fee based upon requirements for consultancy or training services should such services be required due to lacking the necessary knowledge.  However, CRAFTEDLOGIC.NET is under no obligation to provide such services.
• The Client agrees that it is not the responsibility of CRAFTEDLOGIC.NET to provide this knowledge or support outside matter specific to CRAFTEDLOGIC.NET' servers.
• The Client agrees that it is not the responsibility of CRAFTEDLOGIC.NET to provide technical support for third party software products which the client may wish to install or ask or require CRAFTEDLOGIC.NET to install into their website or server.
• All Technical support for any third party products should be sought from the software publisher direct.

CREDIT / PAYMENTS

• We are unable to offer any form of credit.
• If your account/service is activated before any payment is made then payment must be sent in full by return.
• If your account is cancelled and is later reactivated, an administration fee of £59+vat will be invoice to You.
• Payments are requested by invoice on a pre-pay annual basis to be paid upon receipt.
• The following terms are applicable to overdue accounts:
  • If an account reaches 7 days overdue we will suspend all your sites.
  • If an account reaches 21 days overdue we will remove all sites and data from our systems.
• During this period we will attempt to contact you by all reasonable methods possible.
• Should a chargeback be performed on your credit card we will immediately remove all your sites and data from our systems and a £95 charge will be levied to your account.

CANCELLATIONS

• If you wish to cancel your services with us you must notify us in writing.
• We require at least 25 working days notice to cancel your account.
  • We cannot refund any payments received before cancellation.

• If we have offered a 30 day money back offer with your package:
  • The 30 day money back offer is only related to the hosting account and does not include any optional extras purchased during the evaluation time.
  • If a domain name has been included in the hosting package we will charge you for this domain at our normal rates and you will be refunded the monthly hosting fee minus the domain registration cost.
  • You will be charged for any bandwidth used at a rate of £1 per GB of data transfered in 1GB increments.
  • If you violate the terms of this agreement within the 30 day money back period you will not be entitled to a refund.

VIRTUAL SHELL

• We appreciate that it is entirely possible to gain a "virtual shell" using a php or perl script - this is NOT an acceptable use of your web hosting space and your site could be instantly deleted without warning should we find this kind of script in your webspace. This does not apply to dedicated or virtual private servers.

BANDWIDTH and SERVER RESOURCES

• If your bandwidth reaches the point where it has an adverse affect on other clients we reserve the right to disable your site/sites until you can reduce your bandwidth usage.
• Any site consistently using more than 20% of system resources will be immediately suspended.

LIMITATION OF LIABILITY:

• CRAFTEDLOGIC.NET shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from CRAFTEDLOGIC.NET's ervers going off-line or being unavailable for any reason whatsoever.
• Further, CRAFTEDLOGIC.NET shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of CRAFTEDLOGIC.NET' servers. All damages shall be limited to the immediate termination of service.

CRAFTEDLOGIC.NET shall be the sole arbiter of what is and is not a violation of these acceptable use policies.

CRAFTEDLOGIC.NET reserves the right to terminate an account at any time and for any reason that causes harm to any CRAFTEDLOGIC.NET customer's web sites.

CRAFTEDLOGIC.NET reserves the right to delete all content and files upon termination.

CRAFTEDLOGIC.NET reserves the right to withhold any pre-paid funds for any site removed for violations of these policies.

CRAFTEDLOGIC.NET reserves the right to refuse, cancel, or suspend service at our sole discretion.

CRAFTEDLOGIC.NET reserves the right to change these Terms and Conditions without prior notice or warning. Non-enforcement of any part of these Terms and Conditions does not constitute consent.

Violations of these Policies should be referred to abuse [@] craftedlogic.net

All complaints will be investigated promptly.

APPLICABLE LAW AND JURISTRICTION:

• Any action related to the Terms and Conditions will be governed by by the law of the country and region where CRAFTEDLOGIC.NET's office is situated. No choice of law rules of any other jurisdictions will apply.

TRADEMARKS

• Trademarks. All products, company names or other marks appearing on this Site are the trademarks of their respective owners. Nothing contained within the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Site without prior written permission of CRAFTEDLOGIC.NET or it's Appointed Agent or other trademark owners.